We offer onsite installation service if required. Typically, the system is fully configured and ready to plug & play when it reaches you. However, if you prefer to have our engineers install it for you and provide training onsite, please talk to us about it. Our standard charge for the service is £150+Vat/Location.

The system is delivered to you fully programmed and ready to use. The set-up process is simple as well. You need to attach the correct cables which will be clearly marked for you. Once all connected, you need to connect to the internet (Ethernet Cable Provided) and give us the connection. However, we will go through the process on the phone with you, so you will get tips and hands-on support while we do this.  Once we get the connection, we will show you on the screen and go through the entire process. We can provide training as many times as you like.

We provide FREE 4 MONTHS SUPPORT with our new packages as a compliment. Thereafter, support & Licensing subscription is £25+VAT/Month/System. You can alternatively only buy annual license for £150+vat without support & upgrades. It is highly recommended to subscribe for support so that we can keep your EPOS software up to date, inform you about our new release, update the security plug-ins in order to protect your business from for any unforeseen event. Support also covers for unlimited training and Technical support 7 days a week*.

Not necessarily, our software is not Internet-based, so you do not require internet to run the solution. However, It is recommended to have Internet available at the premise for us to provide online support and updates as required. You do not have to be connected all times to the internet. However, If you have additional devices such as Tablet, Kitchen printer etc, you need internal networking for all devices to communicate with the main system. For kitchen printers, you will require having Ethernet connection (CAT5/CAT6 cable running from the router to the printer) for the printer to connect to your system.

We aim to process and complete every order within 3-5 working days from ordering and cleared payment.  If the order is in finance, we start processing the order as soon as the finance procedure is completed and clients return signed agreements.

We surely offer discounts on multiple systems ordered at the same time. This also saves us time to process the order and we can apply the cost of time-saving to you as a discount for up to £120/system*/location. However, in many cases, multiple systems also require additional services and hardware to complete a full solution, therefore, we price it accordingly after applying the discount to the number of packages you may require. Please discuss your needs and we assure you the best solution at the most competitive price.